Receiving Your Order
Choose Your Delivery Option
Select the delivery option that suits your order. Availability depends on your destination and the items ordered.
Priority Delivery
- Delivery from 7 business days, with priority processing
- Protective packaging for your items
- Discreet outer packaging
- Tracking updates where available
Regular Delivery
- Delivery from 10 business days
- Protective, discreet outer packaging
- Tracking updates where available
Before Your Order Leaves
A few important details help prepare your order and support a smooth delivery.
Order Check
Before dispatch, your order is checked for item availability, complete delivery details and any prescription requirements. Further information may be needed before it can proceed.
Careful Packaging
Items are prepared with protective packaging and a discreet exterior. Any handling requirements must be suitable for the available delivery service.
Order Tracking
Where tracking is available, use the details provided after dispatch to follow your parcel. Tracking updates depend on the carrier and may not appear immediately.
Your Delivery Address
Provide your full address, including the emirate, area, street and building or villa number, plus a reachable mobile number. Include a flat number and nearby landmark where helpful.
Delivery Questions
Find answers about delivery estimates, medicine restrictions and customs requirements.
Are delivery estimates guaranteed?
No. Priority delivery is from 7 business days, and regular delivery is from 10 business days. These are estimates, not guaranteed arrival dates. Carrier disruptions, public holidays and customs checks may affect delivery.
Can every medicine be delivered to the UAE?
No. Delivery depends on the medicine, its handling needs and applicable UAE regulations. Some medicines require a valid prescription or additional authorisation, while others may not be eligible for delivery. Check eligibility before placing an order; placing an order does not guarantee approval.
Could customs checks affect my order?
For orders entering the UAE from abroad, customs or health authorities may inspect the parcel and request a prescription, permit or other supporting information. Clearance is subject to their approval. Do not order restricted medicines without confirming the applicable requirements.