Q&A

Choose the products you need, add them to your basket and continue to checkout. Enter your delivery and contact details carefully, review your order and confirm it using the available payment option.

The payment methods available for your order are shown at checkout and may include major cards and other supported options. Use the secure checkout process, never share your card PIN or one-time password, and contact your bank if you notice unusual activity.

Regular shipping starts from 10 business days, while priority shipping starts from 7 business days. Once your order has been dispatched, tracking details are provided when available so you can follow its progress.

If delivery is missed, check the tracking information for the next step or arrange another delivery attempt where available. If the address is incorrect or the parcel is delayed, contact the support team through the Contact page as soon as possible with your order details.

Orders are prepared in plain outer packaging without unnecessary details about the contents. Order information is handled confidentially during processing and delivery.

Check that the product arrives in its original, sealed packaging and confirm the name, expiry date and any batch information before use. Follow the storage instructions on the packaging or package leaflet, and do not use a product that appears damaged, altered or improperly stored.

Follow your doctor’s instructions and the package leaflet carefully, including the stated dose, timing and duration of treatment. Ask a doctor or pharmacist about the correct dose, possible interactions, side effects or any concern about using the medicine.

Some medicines require a valid prescription, and any prescription requirement must be met before the order can be supplied. For questions about suitability, doses or interactions, follow your doctor’s instructions and the package leaflet and ask a doctor or pharmacist.

Contact the support team through the Contact page as soon as possible if you need to change or cancel an order. Changes may not be possible after the order has been prepared or dispatched, but the team can confirm the available options.

If a parcel arrives damaged or appears tampered with, keep the packaging, take clear photographs and contact the support team through the Contact page before using the product. Return and refund requests are reviewed according to the condition of the item and the circumstances of the order, with further instructions provided after assessment.

Personal data is handled for purposes connected with processing orders, delivery, support and service improvement, with appropriate care and confidentiality. Read the Privacy Policy for information about how personal data is used and about your available rights.