Reach Us

Find quick answers

Before contacting support, please check the FAQ and Delivery pages for information about common questions, delivery options and expected timeframes. You can also use the order status page to check the progress of an order.

Help with an order

If you have already placed an order and need assistance, include your order number and a short description of the issue when contacting support. Replies are sent as soon as possible, although response times may vary depending on the request.

Problems with a parcel

Contact support if your parcel is damaged, incomplete or contains the wrong items. Please describe what happened and, where useful, provide clear details about the items affected.

Returns and refunds

For questions about returning an item or requesting a refund, contact support with your order number, the reason for your request and any relevant details. Requests are reviewed according to the applicable terms and conditions.

Share your experience

We welcome comments about your shopping experience. To share feedback or review a purchase, visit the Customer Reviews page.

Contact support

For order assistance, parcel problems, return or refund questions, or other website support, email [email protected]. Support can help with orders and service enquiries, but it does not provide medical consultations or issue prescriptions.