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Privacy Statement

About this policy

This policy explains how personal data is handled when you browse this online pharmacy, place an order or contact customer support. It covers the website and the services provided to customers in the United Arab Emirates.

Personal data is used to provide these services, manage orders, respond to enquiries and meet applicable requirements. Information may be shared with service providers where necessary to carry out these activities.

Information we use

The personal data processed depends on how you use the service and may include:

  • Your name, contact details, and billing and delivery addresses.
  • Account details, order history and messages sent to customer support.
  • Prescription details and other health information you provide where needed to assess or fulfil an order.
  • Payment status and transaction references supplied by the payment provider.
  • Technical information, such as your IP address, browser type, device information and activity on the website.

This information is used to manage your account, assess and fulfil orders, arrange delivery, answer questions, protect against misuse and improve the website. Relevant information may be shared with delivery, payment and technical service providers for these purposes.

Cookies and browsing

Cookies are small files saved on your device. They support functions such as remembering your basket and maintaining your session. Analytics technologies may also collect information about visits and website use to help identify technical problems and improve the browsing experience.

You can use your browser settings to block cookies, delete existing cookies or receive alerts before cookies are saved. Blocking or deleting cookies may affect checkout and other website functions. Browser controls may not prevent every form of analytics data collection.

Order updates and optional messages

Order-related e-mails provide information such as confirmations, payment updates, delivery progress and responses to enquiries. These messages are part of managing your orders and are separate from optional promotional messages.

Optional messages are sent where you have chosen to receive them or where otherwise permitted. You can stop them by using any unsubscribe option included in the message or by contacting us through the Contact page. Stopping optional messages does not stop communications needed to manage an order or respond to your request.

Payments

Payments are handled by the payment provider. The provider processes the payment information needed to authorise and complete your transaction, carry out relevant security checks and manage payment-related issues.

Relevant order information may be passed to the payment provider, and transaction references and payment status may be returned so that your order can be processed and reconciled.

Keeping and removing information

Personal data is kept only for as long as needed for the purpose for which it was collected, including order fulfilment, customer support, record-keeping and resolving disputes. Retention periods vary according to the type of information and applicable requirements.

When information is no longer needed, it is deleted or anonymised. A deletion request may not result in immediate removal of every record where information must still be retained for a valid reason. Copies in backups may remain until those backups are replaced or expire.

Adults only

This service is intended for adults. Children should not create an account, place orders or submit personal information through the website.

If you believe a child has provided personal data, please contact us through the Contact page so that the matter can be reviewed and appropriate action taken.

Your choices and requests

Depending on the circumstances, you can ask us to:

  • Explain what personal data we hold about you and provide access to it.
  • Correct information that is inaccurate or incomplete.
  • Delete information that is no longer needed or does not need to be retained.
  • Consider an objection to a particular use of your information.
  • Stop processing based on your consent when you withdraw that consent.

To make a request or ask a privacy question, use the contact details on the Contact page. Describe your request and provide enough information to help identify the relevant account or order. We may need to verify your identity before acting on it; please do not send passwords or full payment card details.

Some requests may be limited by record-keeping requirements or other valid reasons for retaining or using information. We will explain any relevant limitation. Withdrawing consent does not affect processing already carried out and may affect services that depend on that consent.